xoserve

CRM - FAQs

Customer Relationship Management is a central point of contact for all shippers. The following FAQs (Frequently Asked Questions) will help you ..... In order to facilitate the speediest response to your enquiry please view the following FAQs.

CONSUMERS
Who should I contact with an enquiry regarding my supply of gas (or related invoice) to my home?
You should contact the company who you receive your gas bills from directly.

SHIPPERS
How do I report a problem with an xoserve systems?
You should report the problem via the Service Centre (IS Helpline) on 08705 216 121.

How do I obtain information regarding a Meter Point Reference?
Contact our D8ta Centre

If I have a general File Enquiry?
1st - Refer to the relevant File Formats (on UK Link documents Extranet)
2nd - Contact your Customer Team.

I haven't been able to resolve my query using the information above?
Provide as much information as possible and submit a CRM question/enquiry.