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| Problem / Question | Contact / Answer | |
|---|---|---|
| What is the WEB address for logging ConQuest Contacts? | https://conquest.xoserve.info | |
| Can not log into ConQuest. | Contact Conquest Shipper Helpline - 08705 216121. | |
| My search facility seems to take long time. | Ensure that all appropriate criteria is entered. The more you define your criteria, the quicker your search will be. | |
| What does this particular Case Event Description (CED) mean. | Refer to the Conquest Handbook. | |
| I don't know what type of contact this query should be logged as. | Refer to the Conquest Handbook. | |
| I have received conflicting Information regarding what my contact should be logged as. | Contact your Customer Team for advice. | |
| I have had my contact rejected under a specific contact code and would like some advice regarding a re-submission. | Contact your Customer Team for advice. | |
| I would like to escalate my contact. | 1st - Allocate to Top 50 status 2nd - If the contact is out of Standard (SOS), contact your Customer Team. |
|
| I would like to challenge my contact that has been closed in the last 12 days (<12 days) | Raise a PSQ - For guidance please refer to the OPS & INV User Guide. | |
| I would like to challenge my contact that was closed over 12 days ago (>12 days) | Re-raise your contact stating previous CRN and supporting Information. | |
| I need training on Conquest, who do i need to contact. | Contact your own Line Manager in the first instance | |
| I have a question regarding the content of the ConQuest WEB page. | Either a) Complete the Feedback & Issue form b) Forward your comments to Externalrequests.spa@xoserve.com |