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For advice on SPA processes, ConQuest queries, report provision and general
xoserve issues, please see table below for further information.
| WHO | FOR | WHEN | HOW |
| D8ta Centre | Gas Shippers & Suppliers | To request information stored on xoserve's Sites and Meters system. | Telephone:0845 601 3048 (Please note that in order to access
this service a valid password will be required. If you are unsure of
what the valid password is, please consult your User Pays Champion).
E-Mail : xoserve.datacentreservices@xoserve.com Internet Self Service: https://iad.xoserve.info |
| Customer & Contact Management | Gas Shippers & suppliers Gas Distribution Networks |
To challenge the validity of the information stored on xoserve's Sites
& Meters system. If you have an enquiry relating to a query response, please use the contact numbers provided at the end of the ConQuest Contact resolution text. |
Internet: Shippers: https://conquest.xoserve.info Networks: http://conquest |
| Xoserve Service Desk | Gas Shippers | For help and assistance with issues relating to: Problems with accessing IAD. Problems with accessing ConQuest web. Problems with SPA file rejections. Requests for copies of SPA files. |
Telephone: 0845 600 0506 |
| Shipper Agreed Reads | Shippers | When submitting alternative, agreed, supply point transfer meter readings. | Refer to User Pays - Shipper Agreed Reads |
| All other enquiries | Access to all | Any enquiry relating to xoserve and its services | Submit General Enquiry |